30-day General Return PolicyUpdated 8 hours ago

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a refund or exchange, subject to the following conditions:

Eligibility for Returns:

• Items must be purchased at ZUGU Case EU & UK.

• Items must be returned unused, in their original condition, and in the original packaging.

• Proof of purchase (e.g., order confirmation or invoice) is required.

How to Initiate a Return:

Click here to initiate a return within 30 days of receiving your order and request a return authorization. Please follow the return instructions provided and fill in all necessary information to ensure a smooth return process. You may also contact our customer support team if you need further assistance.

(**For UK customers: Please download the custom declaration and attach it on your package!)

Refunds:

Refunds will be issued to the original payment method within 7-14 business days after we receive your return. Shipping costs are non-refundable, except in cases of defective, damaged, or incorrect items.