Find answers to your questions about orders and payments on ZUGU EU Help Center page.
We are not able to do product swapping once an order has been completed due to shipping factors. However, you can request to cancel your current order and place a new one if you like. To request a cancellation, please reach out to [email protected] a
If the promo code is still valid and applicable on our EU or UK website, you can simply send a screenshot of it along with a brief explanation of the situation to [email protected].
If you bought your ZUGU case from Amazon, we kindly suggest you reach out to our Amazon sales support team at [email protected], our support team will get back to you as soon as they can.
We are only able to send out an invoice once the order is completed. After finishing the purchase, please reach out to [email protected] with your detailed company information and VAT number and we will edit the invoice for you.
No, we don't do tax reduction on our end. Please note that our website is currently designed for sales to consumers, not for business customers. As such, VAT is applied based on the OSS system. This is also why it is not possible to add a business VA
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at [email protected] with your order details and photos of the issue. We will evaluate the issue and provide a suitable solution as quick
Due to our fast order processing, we’re unable to modify billing information once an order has been submitted unfortunately. However, if you need to update your billing details, you can request to cancel your order and place a new one with the correc